Privacy Policy
1. Introduction
At NamoLudo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our Platform.
By using NamoLudo, you consent to the practices described in this policy.
2. Information We Collect
Personal Information:
- Mobile number (for account creation and verification)
- Name (as per bank records)
- Email address (optional)
- Date of birth (for age verification)
- Bank account details (for withdrawals)
- UPI ID (for instant transfers)
- Profile picture (optional)
Automatically Collected Information:
- Device information (IP address, device type, OS)
- Usage data (games played, time spent)
- Location data (general location for compliance)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
- Account creation and management
- Providing gaming services and customer support
- Processing deposits and withdrawals
- Verifying your identity (KYC compliance)
- Communicating with you about updates and promotions
- Detecting and preventing fraud and cheating
- Complying with legal obligations
- Improving our services and user experience
4. Data Sharing and Disclosure
We may share your information with:
- Payment Partners: Banks, UPI providers for transaction processing
- Service Providers: Cloud hosting, analytics, customer support
- Legal Authorities: When required by law or for fraud prevention
- Affiliates: Within our corporate group for business operations
We do not sell your personal information to third parties.
5. Data Security
We implement robust security measures to protect your data:
- SSL encryption for all data transmission
- Secure server storage with access controls
- Regular security audits and monitoring
- Two-factor authentication for withdrawals
- Employee access controls and training
6. Data Retention
We retain your personal information as long as your account is active, or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Under Indian data protection laws, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your account and data
- Portability: Request your data in a machine-readable format
- Withdraw Consent: Withdraw consent for data processing
To exercise these rights, contact our support team.
8. Cookies Policy
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze site traffic and performance
- Provide personalized content
You can disable cookies through your browser settings, but this may affect your experience.
9. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any information.
10. Children's Privacy
Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a minor, we will promptly delete it.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes acceptance.
12. Contact Us
For any questions about this Privacy Policy, please contact us:
- Email: privacy@namoludo.com
- WhatsApp: +91 XXXXXXXXXX